THE INFLUENCE OF WORK-LIFE BALANCE ON EMPLOYEE PERFORMANCE MEDIATED BY JOB SATISFACTION IN THE BANKING INDUSTRY
Keywords:
Work-life balance, job satisfaction, employee performance, SEM-PLSAbstract
This study aims to examine the influence of work-life balance (WLB) on job satisfaction and employee performance, as well as the mediating role of job satisfaction in this relationship. The sample consisted of 135 employees selected using probability sampling in the banking industry in Badung Regency. Data were collected through a questionnaire and analyzed using Structural Equation Modeling (SEM) with the assistance of SmartPLS 3.0. The findings reveal that WLB has a positive and significant effect on both job satisfaction and employee performance. Job satisfaction also has a significant positive effect on performance. Furthermore, job satisfaction partially mediates the effect of WLB on performance, supporting the framework of Social Exchange Theory, which emphasizes the importance of reciprocity in the employee-employer relationship. The practical implications highlight the importance of implementing WLB strategies to foster a healthy and productive work environment. Organizations are encouraged to develop flexible work policies and enhance job satisfaction to improve sustainable employee performance. Future research is recommended to broaden the scope across sectors and employ varied methodological approaches to deepen the understanding of the interrelationships among the studied variables.
Downloads
References
Abbas, M., & Raja, U. (2020). Impact of job satisfaction on task performance: The role of leader–member exchange. Journal of Managerial Psychology, 35(5), 409–423.
Abdullah, M. (2014). Manajemen dan evaluasi kinerja karyawan. Yogyakarta: Aswaja Pressindo.
Aditya, D. J. D., & Deviastri, L. (2024). Work–life balance and compensation on performance through job satisfaction. Human Capital and Organizations, 1(2), 88–100. Retrieved from https://sanscientific.com/journal/index.php/hco/article/view/224
Agarwal, P., & Bhakuni, S. (2024). The influence of work–life balance on job satisfaction and employee performance. Journal of Oriental Institute, 73(June), 38–52. Retrieved from https://www.researchgate.net/publication/383668935
Allen, T. D., French, K. A., Dumani, S., & Shockley, K. M. (2021). A cross-national meta-analytic examination of work–family conflict and job satisfaction. Journal of Applied Psychology, 106(9), 1392–1411.
Arianty, N., Siregar, E., & Daulay, M. (2016). Manajemen sumber daya manusia dalam organisasi modern. Medan: Lembaga Penelitian dan Penulisan Ilmiah.
Basuki, S. (2023). Strategi pengembangan SDM di era digitalisasi. Jakarta: Prenadamedia Group.
Blau, P. M. (1964). Exchange and power in social life. New York: Wiley.
Buba, M. G., Abdu, M. S., & Usman, A. A. (2024). Effects of work–life balance on employee job satisfaction: Evidence from ethical education institutions in Ethiopia. Educational Administration: Theory and Practice, 30(5), 13512–13520. Retrieved from https://www.researchgate.net/publication/381335605
Chand, M., & Katou, A. A. (2023). Work-life policies and employee job satisfaction: A resource-based perspective. International Journal of Human Resource Management, 34(1), 130–152.
Cropanzano, R., & Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of Management, 31(6), 874–900.
Dartey-Baah, K., & Mekpor, B. (2021). Work-life balance and employee satisfaction: Mediating role of psychological well-being. Management Research Review, 44(2), 245–261.
Faugoo, D. (2024). Strategic human resource management as a key to organizational success. International Journal of Human Capital Management, 9(1), 21–34.
Fauzi, A., & Manao, F. (2023). Kompetensi sumber daya manusia sebagai faktor kunci keberhasilan organisasi. Jurnal Manajemen dan Bisnis, 10(2), 67–78.
Fransiska, A., & Maksum, A. (2021). Work-life balance dan kepuasan kerja terhadap kinerja karyawan. Jurnal Ilmu Manajemen dan Bisnis, 12(1), 45–55.
Haar, J. M., & Brougham, D. (2020). Work–life balance and job satisfaction: The role of gender and life stage. New Zealand Journal of Human Resource Management, 20(1), 20–34.
Haar, J. M., Russo, M., Suñe, A., & Ollier-Malaterre, A. (2019). Outcomes of work–life balance on job satisfaction, life satisfaction and mental health: A study across seven cultures. Journal of Vocational Behavior, 110, 244–257.
Hair, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2021). A primer on partial least squares structural equation modeling (PLS-SEM) (3rd ed.).
Herdilah, N., Putri, R. A., & Syamsuddin, M. (2023). Peran pengelolaan SDM dalam meningkatkan partisipasi karyawan. Jurnal Ilmu Administrasi Bisnis, 9(1), 45–59.
Hong, R., & Susanto, A. (2024). Work-life balance and job performance among Generation Z: Evidence from the creative industry. Journal of Business Psychology and Behavior, 12(2), 101–115.
Huang, J., Ma, L., & Meng, Y. (2022). Job satisfaction and work performance: The moderating role of organizational commitment. International Journal of Productivity and Performance Management, 71(4), 1050–1068.
Jayaraman, R., & Kowalski, P. (2023). Job satisfaction as a mediator of the relationship between work–life balance and performance. Formosa Journal of Social Research. Retrieved from https://journal.formosapublisher.org/index.php/fjsr/article/view/12793
Jones, A., McCracken, M., & Graham, S. (2024). Linking job satisfaction, intrinsic motivation, and employee performance in hybrid work settings. Journal of Business Research, 167, 104240.
Kundu, S. C., & Gahlawat, N. (2021). Job satisfaction and employee performance: A study of Indian IT sector. Employee Relations, 43(5), 1105–1124.
Lee, D., & Park, S. (2021). Examining the impact of work-life balance on performance: Evidence from the banking sector. Employee Relations, 43(6), 1234–1249.
Lee, Y., & Kim, S. (2023). Linking job satisfaction to employee performance: The mediating role of affective commitment. Journal of Business Research, 154, 113308.
Mahendra, D. J. D. A., & Kurniawati, L. (2024). Flexi-time and work–life balance on employee performance through job satisfaction in hospitals. International Journal of Research in Business and Social Science, 13(3), 194–204.
Medina-Garrido, J. A., Biedma-Ferrer, J. M., & Ramos-Rodríguez, A. R. (2023). Work-life balance and job performance: The mediating role of job satisfaction. European Management Journal, 41(1), 85–96.
Meilia, A. D. (2024). The role of work-life balance in enhancing employee performance in the banking sector. International Journal of Human Capital Management, 6(1), 33–45.
Otoritas Jasa Keuangan. (2024). Statistik Perbankan Indonesia Maret 2024. Jakarta: OJK. https://www.ojk.go.id
Özutku, H., & Akyüz, B. (2022). The relationship between work-life balance and job satisfaction: A study in service industries. European Research on Management and Business Economics, 28(3), 100195.
Parenden, R., Hughes, M., & Stanley, C. (2024). Job satisfaction as a mediator of flexible working and performance outcomes. Journal of Organizational Effectiveness, 11(2), 112–128
Prasetio, A. P., & Siahaan, H. O. (2024). Work-life balance as a predictor of job satisfaction in hybrid workplaces. Journal of Work and Organizational Psychology, 40(2), 101–110.
Putra, R. D., Nurhadi, M., & Santoso, T. B. (2023). Work-life balance and its impact on employee satisfaction and retention in remote working. Employee Relations, 45(1), 85–103.
Putro, S. E., & Wajdi, F. (2024). Job satisfaction as a mediator of the effect of work-life balance on employee performance. Jurnal Manajemen Strategis dan Kewirausahaan, 8(2), 112–122.
Rizqiah, E. (2024). Daya saing SDM sebagai penentu eksistensi organisasi. Jurnal Ekonomi dan Manajemen Strategis, 12(1), 15–27.
Runtu, R. M., Pontoh, G. T., & Pandowo, M. (2022). The effect of work-life balance on employee job satisfaction. Jurnal EMBA, 10(2), 219–227.
Russo, M., Shteigman, A., & Carmeli, A. (2020). Workplace and family support and work–life balance: Implications for individual psychological availability and performance. Human Resource Management, 59(3), 235–249. https://doi.org/10.1002/hrm.21991
Shuck, B., Reio, T. G., & Rocco, T. S. (2014). Employee engagement: An examination of antecedent and outcome variables. Human Resource Development International, 17(3), 255–273.
Smith, J., Patel, A., & Reynolds, T. (2023). Work–life balance: A critical analysis of its impact on employee performance and job satisfaction. International Journal of Humanities and Social Science Management (IJHSSM). Retrieved from https://ijhssm.org/issue_dcp/Work%20Life%20Balance
Tan, S. K., & Leong, C. T. (2024). Mitigating work stress through job satisfaction: A pathway from work-life balance to employee performance. Asia Pacific Journal of Human Resources.
Ulfah, S. N. (2024). Pengaruh work-life balance terhadap kinerja dosen di Universitas Global Jakarta. Jurnal Manajemen dan Bisnis, 9(2), 57–66.
Wang, Y., Li, X., & Huang, J. (2024). Work-life balance, job stress, and employee performance: Evidence from a multi-sectoral study. Journal of Organizational Behavior, 45(2), 115–132.
Zhang, H., & Chen, Z. (2023). Hybrid work model and employee performance: Mediating role of work-life balance. International Journal of Human Resource Management, 34(4), 789–808.
Zhou, Y., & Yang, H. (2019). The relationship between job satisfaction and performance: Evidence from a cross-industry study in China. Asia Pacific Journal of Human Resources, 57(3), 345–364. https://doi.org/10.1111/1744-7941.12176
Zulkarnaen, Z., & Sofyan, M. (2018). Pengaruh work life balance terhadap kepuasan kerja dan kepuasan hidup karyawan. Jurnal Manajemen dan Bisnis, 5(1), 11–21.
